Opera DiamondOpera Diamond
Opera Diamond

Privacy Policy:

Customer service: 514-382-2217


Privacy Policy

OPERA DIAMOND LTÉE, as the operator of the OPERA DIAMOND Online Shop , values its customers and respects their privacy. We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used

This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. OPERA DIAMOND LTÉE will not collect, use or disclose your personal information other than in compliance with this Policy. By using the www.operadiamond.com website and/or making online purchases of products, you agree to the terms and conditions of OPERA DIAMOND LTÉE 's Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the www.operadiamond.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.shop.thomassabo.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

Information Collected by OPERA DIAMOND LTÉE
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.shop.thomassabo.com, searching for a product, making an order for a product, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by e-mail, or otherwise. As a result of these actions, you might supply us with personal information such as your name, e-mail and postal addresses, phone numbers, credit card information, product interest information and financial information and, in certain circumstances, your opinions and individual preferences. OPERA DIAMOND LTÉE 's website is directed for use by adults. OPERA DIAMOND LTÉE does not knowingly collect any personal information from children under the age of 14. Those under age 14 should not use OPERA DIAMOND LTÉE 's website to provide OPERA DIAMOND LTÉE with any personal information.

Collection Purposes
OPERA DIAMOND LTÉE may use your personal information to
i. process your order and to answer questions about the status of your order;
ii. send you products that you have ordered;
iii. send you products that you have ordered;
iv. communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, promotions and special offers;
v. communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, promotions and special offers;
vi. help us learn more about your shopping preferences;
and
vii. conduct marketing and performance research to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings.

Provided below, you may always choose not to receive promotional materials or marketing information.

Sharing of Information with Third Parties
We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of the sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. Furthermore, we may forward your data to business information services and collection agencies for the purpose of credit and identity assessment, credit monitoring and direct debit processes. This is designed to prevent any payment difficulties and to counteract any damages arising from such matter. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interest and rights of OPERA DIAMOND LTÉE. OPERA DIAMOND LTÉE 's website may contain links to websites operated by third parties. These websites may collect your personal information. This Policy does not apply to the practices of third parties and OPERA DIAMOND LTÉE does not assume any responsibility for, and by using this website and/or accessing a third party's website from this website, you release OPERA DIAMOND LTÉE from any responsibility for, the actions, practices and omissions of third parties. Please check the privacy policy of each site you visit.

Cookies
We use cookies (small text files stored on your computer's hard drive) to simplify navigation for you. Only these session cookies permit you to use, and comfortably read, the webpage-wide shopping basket displayed to ascertain how many articles you have in your shopping basket, and what the current shopping total is, at any given time. If you do not wish to use cookies, set your browser to block cookies. However, we would like to point out that this will also block the use of the shopping basket function.

Access or Change to Personal Information, Consent and Inquiries or Complaints
OPERA DIAMOND LTÉE will ensure that the personal information it collects is as accurate, complete and up to date as is necessary for the purposes for which it is to be used. You are entitled to request access to in correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and OPERA DIAMOND LTÉE 's privacy practices, please contact our Privacy Officer by writing to:

Privacy Officer
OPERA DIAMOND LTÉE
9680 Jeanne Mance Street #202
Montreal, QC H3L3B3
CANADA

However, this does not apply to the data required for processing your orders. Once we have received your written withdrawal, we will not use, process or forward the relevant data for purposes other than processing your orders and we will discontinue sending you marketing materials, including our catalogues.

Retention of Personal Information
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

Security
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used.

Contact

9680 Jeanne-Mance, suite 202,
Montreal (QC) H3L 3B3
Telephone: 514-382-2217
Fax: 514-382-2240
info@operadiamond.com

Sales Tax

For orders shipped to Ontario, the following tax will be charged: 13% HST (Harmonized Sales Tax).

For orders shipped to British Columbia, the following tax will be charged: 12% HST (Harmonized Sales Tax).

For orders shipped to Saskatchewan, the following tax will be charged: 5% GST (Goods and Services) and 5% PST (Provincial Sales Tax).

For orders shipped to Manitoba, the following tax will be charged: 5% GST (Goods and Services) and 7% PST (Provincial Sales Tax).

For orders shipped to Quebec, the following tax will be charged: 5% GST (Goods and Services) and 9.975% QST (Quebec sales tax).

For orders shipped to Prince Edward Island, the following tax will be charged: 5% GST (Goods and Services) and 10% PST (Provincial Sales Tax, calculated on the compound sale price and GST).

For orders shipped to Alberta, Northwest Territories, Yukon Territories and Nunavut, the tax will be charged as follows: 5% GST (goods and services). No PST is charged.

For orders shipped to New Brunswick, Newfoundland and Labrador, the following tax will be charged: 13% HST (Harmonized Sales Tax).

Dispatch and delivery

The postage and packaging costs will be shown during the checkout process. Free postage and packaging for orders over CAD 50.–.

Delivery time is between 3 and 7 days for standard and 1 to 3 days for express shipping after dispatching the order. However, delivery can take longer as we work with external logistics partners. We kindly ask for your understanding.

PROVINCE

Standard Shipping Costs

approx. delivery time standard

Express Shipping Costs

approx. delivery time express

Alberta

CAD 15.–

5 days

CAD 25.–

1-2 days

British Columbia

CAD 15.–

6 days

CAD 25.–

1-2 days

Manitoba

CAD 15.–

5 days

CAD 25.–

1-2 days

New Brunswick

CAD 15.–

3 days

CAD 25.–

1-2 days

Newfoundland and Labrador

CAD 15.–

3 days

CAD 25.–

1-2 days

Northwest Territories

CAD 15.–

7 days

CAD 25.–

2-3 days

Nova Scotia

CAD 15.–

3 days

CAD 25.–

1-2 days

Nunavut

CAD 15.–

7 days

CAD 25.–

2-3 days

Ontario

CAD 15.–

3 days

CAD 25.–

1-2 days

Prince Edward Island

CAD 15.–

3 days

CAD 25.–

1-2 days

Quebec

CAD 15.–

3 days

CAD 25.–

1-2 days

Saskatchewan

CAD 15.–

6 days

CAD 25.–

1-2 days

Yukon

CAD 15.–

7 days

CAD 25.–

2-3 days



Delivery is made through our logistics partner Canada Post, from Monday to Friday. If the deliverer is unable to deliver to you, he/she will leave a notification card in your letter box with all information were you can pick up the parcel.

Please use our alternative delivery address service and have your order comfortably delivered to your workplace, for example. Please note that the order billing address and the order delivery address must be in the same country.

Return policy

Your satisfaction is our ultimate goal. You can return all articles purchased from the OPERA DIAMOND LTÉE Online Shop within 14 days of receipt. Please send the articles as a registered letter or as a "parcel with return receipt" to the following address and keep the dispatch receipts for any potential queries.

OPERA DIAMOND LTÉE
E-Commerce Returns
9680 JEANNE Mance Street room 202
Montreal , Quebec
H3L 3B3 Canada

Please note that articles must be completely returned to us with their original packaging. This should protect the goods to be returned against damage during transport.
For the purpose of continually improving our service and offerings, it is particularly important that you provide us with the reason why you are returning the goods. Please complete the enclosed return form and include it in your return. In the event you have already paid, we will credit the amount to your credit card account. Please note that postal returns can take several days and that we require a certain amount of time to process returns. Furthermore, we would like to point out that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.

Counterfeit Warning

OPERA DIAMOND LTÉE stands for lifestyle products of the highest quality and innovative design. For us to continue providing you with the very best quality, we kindly request that you adhere to certain criteria when purchasing our products online. You will only be able to purchase OPERA DIAMOND LTÉE goods in proven quality via our main Website www.operadiamond.com and from our official partners. The “Find us ” section of our Website provides information on our official retail points-of-sale. Our authorised partners are clearly identified by direct links to their respective shops. As a company, we are actively fighting dishonest dealers, working in close collaboration with international customs to uncover and immediately confiscate counterfeits. These measures are designed to protect our customers against plagiarisms, produced without any quality checks which may result in harmful side effects.

Photographs

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Terms and Conditions

General Terms and Conditions


  1. Terms of Use
    1. Access and use of this webpage are governed by the General Terms and Conditions, and, as such, you should carefully read these prior to using the webpage. By accessing the webpage, you are agreeing to abide by and be bound by the terms of the General Terms and Conditions and by all applicable laws. Please do not access this webpage if you do not agree to be bound by the General Terms and Conditions.
  2. Scope of Application
    1. This webpage is intended for the use of Canadian customers only. All products available on this webpage are available only in Canada. All prices on this webpage are displayed in Canadian dollars, and are subject to change without notice. Some of the products listed on this webpage may be unavailable.
    2. These General Terms and Conditions apply to the purchase of products and/or services from OPERA DIAMOND LTÉE using the www.operadiamond.com . OPERA DIAMOND LTÉE reserves the right to change these terms and conditions without prior written notice, at any time, at OPERA DIAMOND LTÉE’s sole discretion.
    3. PLEASE READ THESE GENERAL TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE TO MAKE ONLINE PURCHASES OF PRODUCTS, YOU AGREE TO BE BOUND BY AND ACCEPT THE GENERAL TERMS AND CONDITIONS SET FORTH HEREIN, AND YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND BECOME BOUND BY ITS TERMS. THESE GENERAL TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATION AND EXCLUSIONS THAT MAY APPLY TO YOU.
  3. Order
    1. Before submitting an order for the purchase of products using this website, you will be shown an order confirmation screen describing, among other things, the products to be ordered, the purchase price and any applicable charges for shipping and taxes. To the extent not deemed otherwise in virtue of the Quebec Consumer Protection Act, when you submit your order by pressing the “submit” button, such order will constitute an offer from you to OPERA DIAMOND LTÉE to purchase the products described on the order confirmation screen for the price and subject to the other charges, terms and conditions set out on the said order confirmation screen. Orders are not binding on OPERA DIAMOND LTÉE until accepted by OPERA DIAMOND LTÉE. Its acceptance of your order is evidenced by return e-mail from OPERA DIAMOND LTÉE indicating that your order has been accepted.
  4. Cancellation
    1. OPERA DIAMOND LTÉE reserves the right, in its discretion, to limit quantities, terminate accounts and to refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. In the event that your order is cancelled after your payment has been processed, OPERA DIAMOND LTÉE will issue a full refund.
  5. Price
    1. All prices quoted are payable in Canadian dollars. OPERA DIAMOND LTÉE cannot confirm the price of a product until you submit an order for the product. Without limiting the generality of the cancellation provisions above, in the event that the price or related information of a product (as described on the www.operadiamond.com website and/or the order confirmation screen) is incorrect due to an error in pricing or product information, OPERA DIAMOND LTÉE may, at its sole discretion, refuse or cancel your order, whether before or after OPERA DIAMOND LTÉE’s acceptance thereof. If there is such an error in pricing, OPERA DIAMOND LTÉE will cancel your order and reverse any charges that have been applied, then contact you to ask you to place a new order for the product at the correct price.
  6. Payment Terms
    1. Terms of payment shall be determined at OPERA DIAMOND LTÉE sole discretion. Payment shall be made by credit card unless some other pre-arranged method of payment (may include PayPal) has been accepted by OPERA DIAMOND LTÉE. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card.
  7. Shipping and Taxes
    1. OPERA DIAMOND LTÉE will ship the products ordered by you according to the delivery method you have chosen and to the address indicated in the order confirmation screen. OPERA DIAMOND LTÉE WILL ONLY SHIP PRODUCTS TO ADDRESSES LOCATED IN CANADA. DELIVERY TIMES PROVIDED BY CANADA POST ARE ESTIMATES ONLY. OPERA DIAMOND LTÉE SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES OR COSTS RESULTING FROM ANY DELAYS IN DELIVERY.
    2. Unless otherwise stated, all prices quoted do not include shipping and handling charges and applicable federal and provincial sales taxes. Separate charges for shipping and handling and taxes will be shown on the order confirmation screen for each order, as applicable. You are responsible for all sales, use, goods and services, and other taxes and duties associated with the order.
  8. Product Availability
    1. The availability of certain products may be limited, and products may not be available for immediate delivery. OPERA DIAMOND LTÉE may revise or cease to make available any products at any time without prior notice. In the event that OPERA DIAMOND LTÉE is unable to deliver you a product ordered due to a lack of availability, OPERA DIAMOND LTÉE will notify you via e-mail and your order will be automatically cancelled with respect to such unavailable product, provided that OPERA DIAMOND LTÉE may, in its sole discretion, contact you in order to allow you to maintain your order subject to a revised delivery time if and when the product becomes available.
    2. THE PRODUCTS AVAILABLE FOR SALE AND/OR DISTRIBUTION BY OPERA DIAMOND ARE AVAILABLE ONLY IN CANADA AND THIS SITE IS DIRECTED ONLY AT CANADIAN CUSTOMERS AND PROSPECTIVE CUSTOMERS.
  9. Ownership and Risk of Loss
    1. All products purchased from OPERA DIAMOND LTÉE are delivered to you by a third party delivery company pursuant to a shipping contract. You shall become the owner of the products and shall assume the risks of loss at the time of delivery by OPERA DIAMOND LTÉE of the product to the third party delivery company.
  10. Returns
    1. All product returns are subject to the OPERA DIAMOND LTÉE Returns Policy, the terms of which are incorporated herein by reference. Some restrictions may apply.
  11. Exclusion of Warranties and Limitation of Liability
    1. EXCEPT AS EXPRESSLY PROVIDED FOR IN THESE GENERAL TERMS AND CONDITIONS, OPERA DIAMOND LTÉE DOES NOT MAKE OR GIVE ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES AS TO THE UNINTERRUPTED OR ERROR-FREE TRANSACTIONS, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, DURABIILTY, SUITABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
    2. IN NO EVENT WILL OPERA DIAMOND LTÉE BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR INCONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO, ANY LOST PROFITS, LOST SAVINGS, LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES INCLUDING COMPUTER RESOURCES, ROUTERS AND STORED DATA, PUNITIVE, EXEMPLARY, AGGRAVATED OR ECONOMIC DAMAGES ARISING OUT OF THE PRODUCTS PROVIDED BY OPERA DIAMOND LTÉE OR OTHERWISE RELATED TO THESE GENERAL TERMS AND CONDITIONS OR THE TRANSACTIONS CONDUCTED ON OR FROM THE WWW.OPERADIAMOND.COM WEBSITE EVEN IF OPERA DIAMOND LTÉE OR ANY OTHER LAWFUL AGENTS, CONTRACTORS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM. IN NO CASE WILL OPERA DIAMOND LTÉE’S TOTAL LIABILITY ARISING UNDER ANY CAUSE WHATSOEVER BE FOR MORE THAN THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCTS ORDERED UNDER THIS AGREEMENT AND TO WHICH THE CLAIM RELATES. IN NO EVENT WILL OPERA DIAMOND LTÉE BE LIABLE TO YOU FOR DAMAGES OR LOSSES RESULTING FROM VIRUSES, DATA CORRUPTION, FAILED MESSAGES, DAMAGES ARISING AS A RESULT OF TRANSMISSION ERRORS OR PROBLEMS, TELECOMMUNICATIONS SERVICE PROVIDERS, OPERA DIAMOND LTÉE’S CONTRACTORS, THE INTERNET BACKBONE, THIRD PARTY SUPPLIERS OF PRODUCTS OR SERVICES, DAMAGES OR LOSSES CAUSED BY YOU OR YOUR RESPECTIVE EMPLOYEES, AGENTS OR SUB-CONTRACTORS, OR OTHER EVENTS BEYOND A REASONABLE CONTROL OF OPERA DIAMOND LTÉE.
    3. Governing Law and Jurisdiction
      This Agreement shall be construed and interpreted in accordance with the laws of the province of Quebec and the laws of Canada applicable therein and shall be treated in all respects as a Quebec contract, without reference to principles of conflict of law. The application of the United Nations convention on contracts for the international sale of goods is expressly excluded.
  1. Severability
    1. The provisions of these General Terms and Conditions shall be deemed severable. In the event that any portion of these General Terms and Conditions is determined to be unenforceable or invalid, such provisions shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
  2. Entire Agreement
    1. Your use of this website is governed by seperate Website Terms and by our Privacy Policy. You acknowledge that you have read the Privacy Policy and agree to be bound by and accept the terms and conditions set forth therein. Notwithstanding the foregoing, the provisions of these General Terms and Conditions shall supersede and take precedence over the provisions of the Privacy Policy; in the event of any inconsistency between the provisions of these General Terms and Conditions and the Privacy Policy, the provisions of these General Terms and Conditions shall govern.
    2. These General Terms and Conditions, together with all other agreements, terms or conditions incorporated or referred to herein, constitute the entire agreement between you and TSMI relating to the subject matter hereof, the use of this website and any transactions conducting on or from this website, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing or by TSMI making such amendments or modifications available to it pursuant to these General Terms and Conditions.
  3. English Language
    1. You expressly agree that these General Terms and Conditions and all ancillary documents be drafted solely in English; Vous consentez expressément que cette entente et tous les documents y afférant soient rédigés en anglais seulement.