Opera DiamondOpera Diamond
Opera Diamond

Frequently asked questions:

What is the definition of "925 sterling silver"?

Since pure silver is very malleable, 925 sterling silver is made with 92.5% silver and the remaining 7.5% is a mixture of zinc, copper or nickel. This combination forms an alloy with the necessary strength required for jewelry while retaining a beautiful white glow.

Note: To ensure the well-being of its customers, all Opera Diamond jewelry is nickel-free in order to avoid allergic reactions.

What is "rhodium plating"?

Jewelry made with 925 sterling silver tarnishes with time. This is a natural phenomenon caused by impurities in the metal coming into contact with the air or when the jewelry is exposed to an element reactive to silver. This dullness is easily prevented by a metal called rhodium, which is used as jewelry plating on 925 sterling silver. Its best-known quality is the platinum finish look. Electroplating leaves a protective coating of a few microns in thickness to enhance the strength and oxidation resistance of jewelry.

All Opera Diamond jewelry is rhodium-plated.

What is zirconium?

Zirconium is a chemical element with the symbol Zr. It was discovered in 1789 by extracting zircon from its oxide form. Zirconium oxide, also called zirconia, allows for the manufacture of imitation diamonds that are as brilliant and almost as strong as the real thing. To the untrained eye, it is almost impossible to distinguish zirconia from a natural diamond.

What are freshwater pearls?

Freshwater pearls are very similar to cultured pearls, but are available at lower prices. While cultured pearls come from oysters found in the sea, freshwater pearls are created by shellfish living in lakes and rivers. Sourced in China and Japan, freshwater pearls come in a larger variety of colours and shapes than their seafaring cousins. The most common colours are white, cream, violet and orange, and shapes include round, semi-round, irregular, button, pear, stick and cross.

How should I care for my sterling silver?

Sterling silver is a precious metal and may need occasional cleaning. Using a small amount of silver polish and a soft cloth, gently rub the silver clean, then rinse in lukewarm water and dry thoroughly. Cleaning in this way will remove tarnish from your silver and make it sparkle like new. Note that chlorine and bleach should be avoided, as they will accelerate tarnishing.

How do I maintain my silver items that have an oxidized finish?

Pieces created with an oxidized silver finish have no protective coating, so it's important to avoid using abrasive polishes on this type of silver. Instead, just rub with a clean dry cloth and avoid scratching the finish.

How should I store my silver?

Your silver must always be kept absolutely dry. If you wear your silver regularly, protect it against excessive exposure to air by storing it in an anti-tarnish fabric such as the flannel cloth supplied by Opera Diamond with your gift box or in a box especially designed for silver.

Opera Diamond
Opera Diamond

Regarding sales:

How will my order be shipped?

Orders to be delivered within the Island of Montreal and its suburbs are shipped by courier. Orders to be delivered outside of this territory are shipped via Canada Post Priority service with signature. Please allow 4 to 5 working days to receive your order. Items ordered together are not always shipped together. If your single order requires more than one shipment to complete it, you will only have to pay the cost of shipping once. Special order items may take longer to ship. You can check the status of your order by contacting Customer Service.

For the moment, we are only able to process domestic orders online. For international orders, please contact customer service by telephone or email.

Will my Opera Diamond order arrive in a gift box?

All purchases are delivered in one of Opera Diamond's exclusive gift boxes, decorated with an elastic ribbon and one of Opera's signature charms.

All purchases are delivered in one of Opera Diamond's exclusive gift boxes, decorated with an elastic ribbon and one of Opera's signature charms.

Ordering at Operadiamond.com is easy and safe. Once you locate the item you want to buy, click "ADD TO CART." Follow the instructions throughout the checkout process. Your order will not be completed until you finish the checkout process by entering your credit card information and submitting your order.

Is it safe to order via Operadiamond.com?

Yes, it is safe to order via Operadiamond.com. We use industry-standard encryption technology when transferring customer data to our secure server.

Will I be charged sales tax on my purchases at Operadiamond.com?

For orders shipped to Ontario, the following tax will be charged: 13% HST (Harmonized Sales Tax).

For orders shipped to British Columbia, the following tax will be charged: 12% HST (Harmonized Sales Tax).

For orders shipped to Saskatchewan, the following tax will be charged: 5% GST (Goods and Services) and 5% PST (Provincial Sales Tax).

For orders shipped to Manitoba, the following tax will be charged: 5% GST (Goods and Services) and 7% PST (Provincial Sales Tax).

For orders shipped to Quebec, the following tax will be charged: 5% GST (Goods and Services) and 7.5% QST (Quebec sales tax, calculated on the compound selling price and GST).

For orders shipped to Prince Edward Island, the following tax will be charged: 5% GST (Goods and Services) and 10% PST (Provincial Sales Tax, calculated on the compound sale price and GST).

For orders shipped to Alberta, Northwest Territories, Yukon Territories and Nunavut, the tax will be charged as follows: 5% GST (goods and services). No PST is charged.

For orders shipped to New Brunswick, Newfoundland and Labrador, the following tax will be charged: 13% HST (Harmonized Sales Tax).

Can all Opera Diamond items be purchased online?

Opera Diamond offers a select but extensive list of jewelry in its online boutique. We are constantly adding new items to the shop. If an item is listed in the online "catalogue" do not hesitate to contact us for more details about its availability.

How do I return or exchange an item?

Articles will be accepted for credit or exchange in the country where they were purchased if they were returned in a clean, sale condition within 5 days of purchase and accompanied by proof of purchase and authorization. Some exclusions may apply. A refund will be granted to the purchaser upon request if payment has already been received. The refund will be made to the purchaser under the terms of the original offer. If you have any questions, please contact Customer Service.

Can the prices listed at OperaDiamond.com change?

The prices listed at OperaDiamond.com are subject to change without notice. You should expect to pay the price that is listed at OperaDiamond.com as of the day of your purchase.